VOYCE app
Screenshot of VOYCE app that Boots uses for its in-store interpretation service piloted in five stores. Photo: Voyce Global

Boots UK has started trialling a new on-demand interpretation service for non-English speaking patients at their pharmacies.

The pilot of the free service is now being run in five stores across Belfast, Birmingham, Knightsbridge, Leicester and Southampton.

The service allows patients to access an app, VOYCE, that connects them and pharmacists with experienced interpreters who can translate over 245 languages in-store.

“This pilot scheme is a great example of how technology can help us drive better patient outcomes, through a simple, innovative service that will help our pharmacy teams make sure that our patients get the most from their medicines, without language as a barrier,” said Richard Bradley, pharmacy director at Boots UK.

According to the last Census in 2011, there are an estimated 726,000 residents who cannot speak English easily and 138,000 unable to speak English at all in England and Wales.

The service follows the Free Online NHS Repeat Prescription Service the chain launched earlier in the year.

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