Amazon’s algorithm would use information from the NHS website to answer questions. Photo: iStock

The NHS has collaborated with Amazon to use its voice-assisted technology, Alexa, to provide reliable health information from the NHS website.

It would help patients, including the elderly and blind to get verified information in seconds, according to the Department of Health and Social Care (DHSC).

Amazon’s algorithm would use information from the NHS website to answer questions such as: “Alexa, what are the symptoms of chickenpox”.

“We want to empower every patient to take better control of their healthcare and technology like this is a great example of how people can access reliable, world-leading NHS advice from the comfort of their home, reducing the pressure on our hardworking GPs and pharmacists,” said Health Secretary Matt Hancock.

DHSC expects the technology to reduce the pressure on the NHS and GP surgeries by providing information for common illnesses.

“Through the NHS Long Term Plan, we want to embrace the advances in technology to build a health and care system that is fit for the future and NHSX will drive this revolution to bring the benefits to every patient, clinician and carer,” Hancock added.

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