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Full CPAF questionnaire now open for selected pharmacies


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The full version of the Community Pharmacy Assurance Framework (CPAF) questionnaire is now available for selected pharmacies to complete.

This follows a screening questionnaire in July, which all community pharmacies in England were asked to complete as part of the CPAF process.

Pharmacies may be selected for the full, comprehensive CPAF questionnaire if, for example, they did not complete a screening questionnaire or if there are concerns about the pharmacy relating to patient safety. Some pharmacies may also be selected to validate their screening questionnaire answers.

The NHS Business Services Authority (NHSBSA) said selected pharmacies have been contacted. It’s mandatory to complete the survey which can be used as a training tool and for continuous monitoring of compliance against the community pharmacy contract.

The full questionnaire is now available on the NHSBSA website and the selected pharmacies will have until 28 November 2021 to complete the survey.

In December 2021, NHSE&I will decide which pharmacies to visit as part of its contract monitoring work. A visit is more likely if a pharmacy has been selected to complete the full, pre-visit questionnaire, but the completed questionnaire does not provide NHSE&I with sufficient assurances of compliance and quality under the Community Pharmacy Contractual Framework (CPCF). Visits are due to take place between January and March 2022.


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