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Boots launches Pharmacy First Service in England


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Instead of going to a GP surgery, patients can go to their community pharmacists to get treatment for these common conditions

More than 1000 pharmacies in England, including Boots stores, are now delivering the newly launched NHS Pharmacy First Service.

Launched on Wednesday (31 January), the new service enables pharmacists to provide advice and treatment, if appropriate, for seven common conditions, which include sinusitis, sore throat, earache, infected insect bite, impetigo, shingles, or an uncomplicated urinary tract infection in women.

Instead of going to a GP surgery, patients can go to their community pharmacists to get treatment for these common conditions, without the need for an appointment.

Patients who may need additional support will be referred to a GP or another healthcare provider by the pharmacist.

Seb James, managing director of Boots UK and ROI, has described their launch of Pharmacy First service as “one of the most significant changes in how we can serve our customers and patients in our 175-year history.”

“The service makes it quicker and easier for patients to access the advice, care and treatment they need, allows our pharmacy team members to further utilise their professional skills and reduces pressures on GP surgeries,” he added.

According to NHS England, a total of 10,265 community pharmacies have signed up to offer the ground-breaking initiative.

Superdrug pharmacies have also introduced the service from 31st January.

Niamh McMillan, Superdrug’s Pharmacy Superintendent, said that Pharmacy First is an “excellent opportunity for pharmacists” to utilise their skills and support the health of their local community with this new service.

A survey by Superdrug revealed that more than 70 per cent of people would consider using the NHS Pharmacy First Service if there was a private consultation room.

McMillan assured that they have private consultation rooms in every pharmacy to conduct the service and offer healthcare advice.


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