Key Summary
- This feature is available to all Healthera Pro pharmacies in England at no additional cost.
- Orbit's machine learning models are trained on a decade of prescription lifecycle data across Healthera's pharmacies.
- Orbit recognises the variations of pharmacy operations based on their locations.
Digital pharmacy Healthera is rolling out Orbit, a machine learning prescription tracking platform that would free pharmacists from providing any manual input.
Orbit is the first proprietary machine learning platform to integrate directly with the NHS electronic prescription system (EPS).
This will help patients receive timing-optimised notifications automatically, while pharmacy teams save on hours spent on patient calls and status updates.
This feature is available to all Healthera Pro pharmacies in England at no additional cost, and the launch is expected this week.
The breakthrough comes from combining the NHS electronic prescription service (EPS) integration with Healthera Orbit.
Orbit's machine learning models are trained on a decade of prescription lifecycle data across Healthera's network of 1,700+ pharmacies, processing over 8 million prescriptions annually.
Combining accurate statuses retrieved directly from the EPS, the model learns each pharmacy’s unique dispensing patterns - enabling optimised prescription notifications to be sent to patients.
Orbit's machine learning approach recognises the variations of pharmacy operations based on their locations.
A high-street pharmacy in a metro city would operate differently from a rural community pharmacy in Cornwall.
Orbit learns these differences and optimises accordingly.
Unlike platforms requiring individual pharmacy management system (PMR) integrations, which are restricted by supplier compatibility and cannot adapt to each pharmacy's unique operationalpatterns.
Since Orbit connects directly to NHS EPS infrastructure, it enables nationwide availability from day one.
The platform would display the full prescription status visibility and better performance.
Early results already show over 95 percent automation of prescription notifications with 40 percent reduction in unnecessary phone calls or in-app messages.
Orbit launches this week as part of the Healthera Pro plan, accessible to over 90 percent of its pharmacy partners.
"We've spent years building the operational dataset that makes pharmacy-specific machine learning viable," says Quintus Liu, Healthera's Founder & CEO.
Orbit is available now for Healthera Pro partners in England. Expansion to Wales, Scotland, and Northern Ireland is planned for 2026, with versionsoptimised for regions without EPS infrastructure.
