Key Summary
- CQC criticised Caludon Centre for poor leadership and safety issues.
- Staff lacked required skills and risk assessments were inconsistent.
- However, patients praised staff’s kindness and compassionate care.
The Care Quality Commission (CQC) has expressed dissatisfaction with the way Caludon Centre in Coventry was being run by Coventry and Warwickshire Partnership NHS Trust.
CQC commented that the centre required improvements and proper leadership, after visiting their acute mental health wards for adults and psychiatric intensive care.
The visits took place in April and May.
The inspection focused on areas like leadership, medicines management, and infection prevention and control.
This is not the first time Caludon Centre was criticised for breaches of regulation.
Ceri Morris-Williams, CQC deputy director of operations in the Midlands said the leadership lacked skills, knowledge and experience required to carry out their roles.
She also added that staff did not always record how people were involved in managing risks they faced in their care plans, and in some cases did not assess the risks people faced at all.
But the people at the centre came in support of the staff for their kindness and compassion.
According to them that staff made their lives easier with fun activities like arts, crafts, cookery, walking groups, and watching films.
They also helped the patients to stay in touch with their dear ones.
"We're pleased that the CQC recognised the kindness and compassion of our staff and rated our services as good for being caring, effective and responsive,” responded the NHS trust spokesperson, while accepting the evaluation and criticism of CQC.
