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COVID-19: Since it’s launch on Wednesday, over a million have used NHS 111 coronavirus support


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Over one million people have used the dedicated NHS 111 online support for coronavirus since its launch last Wednesday.

According to the latest NHS data, enquiries jumped to a record high of more than 210,000 in a single day.

The new service, which is an update to 111 online, provides people with the right advice and frees up clinical call handlers’ time so they can prioritise phone callers experiencing symptoms.

“NHS staff continue to work around the clock to ensure everyone gets the care, advice and support that they need to deal with coronavirus,” Professor Stephen Powis, NHS national medical director.

The telephone calls to NHS 111 were also up by more than a third last week compared with the same time last year, with an extra 120,000 calls to NHS 111 in the first week of March.

NHS 111 has answered 389,779 calls between February 27 and March 5.

“With more than one million people using the new online service, 111 online is helping people to get specific information and advice at the touch of a button, helping to give people quick advice, increase capacity in the NHS and free up clinicians’ time,” Powis said.

NHS England said it ploughing additional investment into 111 to offer more clinical advice over the phone, with investment set to increase if demand continues to rise.

The government is also working on a COVID-19 Emergency Bill which is expected to have strong safeguards against the disease.


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