Key Summary
- Record 380 million GP appointments in a year
- Patient satisfaction up — over 72% rate experience as good
- NHS boosting access with tech, reduced admin, and 2,000 more GPs via ARRS
NHS reports that a record 380 million GP appointments were achieved in the last 12 months, compared with 375.7 million in the previous year.
June 2025 witnessed a surge of 31.4 million in practices, which is a record for the month, and over 31 percent jump from the pre-pandemic period.
The ONS experiences of NHS healthcare services in England shows an improvement in patient satisfaction, with 72.4 percent finding it easy to contact GP practice, compared with 60 percent in September, 2024.
Around 72.9 percent people rated their overall GP experience as good, as against 67.4 percent last year.
The GP Patient Survey shows gains in public satisfaction, with 53 per cent respondents finding it easy to contact their practice, up from 50 percent last year.
Nearly half of them (49 percent) found the NHS App easy to use, up from 25 percent last year.
NHS England national director for primary care and community services Amanda Doyle said, “While services improve and patient satisfaction has started to rise, we know more needs to be done to improve access, which is why we remain committed to working with the government on delivering the 10-year plan to boost access and improve primary care services for patients.”
Health minister Ashley Dalton said they could achieve this progress “by cutting red tape, increasing capacity, and helping GPs spend less time filling out paperwork.”
“Our Plan for Change will deliver Neighbourhood Health Services that will put GPs at the heart of delivering more personalised, proactive care in local areas when it is more convenient for patients,” she added.
The NHS is also focusing to reduce administrative burden on practices via the new ambient voice technology, digital triage and single patient record practices, to help save time.
The government has also recruited additional 2,000 GPs via the Additional Roles Reimbursement Scheme (ARRS) to improve services.
