This site is intended for Healthcare Professionals only.

PB Conference: ‘Technology helped in pharmacy operations during pandemic’


Share post:

Technology has proven to be very helpful in managing pharmacy operations during the challenging times of the Covid-19 pandemic, said Ali Sparkes owner and director of Happiness & Technology at The Health Dispensary in South Wales.

“When Covid hit that really sharpened the senses. And I guess, we are in reasonably fortunate position as the things that we have done over the years certainly made Covid a bit more manageable,” she said, in an interview segment during the second session of the 6th annual Pharmacy Business Conference held online on Thursday, September 23.

The interview was conducted by chair of Pharmacy Business Conference Michael Holden.

Talking about technology, Sparkes said the pharmacy uses computers installed with Patient Medication Record (PMR) system along with a separate range of computers for business administration.

It also has a channel robot installed in 2009, which functions like a vending machine, popping out the medicine or product as soon as the computer triggers an order.

Besides, The Health Dispensary offers a 24*7 prescription collection point.

Explaining about the service she said: “We collect prescription from your GP surgery, send you a text when it is ready and you can collect from the machine 24 hours a day.

“The whole environment has been built to fit for flexibility so that we can change everything, change the way of work. The initial surge in the Covid had hassled, however, the flexibility helped us out.”

Having all these systems in place and a proper communication channel helped the pharmacy in serving patients and conducting operations during the Covid, Sparkes said.

On customers’ response she said the pandemic had reduced connection with them, but the pharmacy received overwhelming appreciation and warmth through social media channels.

She said: “Our customers appreciate the technology. I think they appreciate that technology has enabled us to continue that relationship (during Covid).”

Use of technology “saved us a lot of time as well as (ensured) good customer experience.”


Please enter your comment!
Please enter your name here

Current Issue June 2024

Related articles

2024 STADA Health Report: Brits show strong trust in pharmacies, call for Pharmacy First expansion

Many Brits advocate for health-related services like eye and hearing tests to be merged into the services of...

Sion Scott wins the 2024 ‘Outstanding Pharmacy Early-Career Researcher Award’

This award recognises Sion’s remarkable contributions to the advancement of the science of medicines and clinical pharmacy The...

Charac partners ECG to enhance pharmacy provision of private clinical services

Partnership is first end-to-end service providing digital PGDs, allowing all eligible staff to manage consultations via one single...

Why Professional Help Is Crucial in Addiction Treatment

Addiction is a complex and multifaceted condition that can significantly impact an individual's physical, emotional, and psychological well-being....