Key Summary
- Patients can access their prescription information online and monitor the status and availability of their prescriptions
- This feature is being gradually rolled out nationwide
- In the future, the NHS App users will receive push notification alerts when their prescriptions are ready for collection
Patients logging in to the NHS App or their account on the NHS website will now be able to access and track their prescriptions online.
The National Patient Prescription Tracking Service (NPPTS) feature of the Electronic Prescription Service (EPS) utilises a combination of Spine and Pharmacy IT supplier systems’ information to provide item and prescription-level status updates to the NHS App.
This feature enables patients to access their prescription information online and monitor the status and availability of their prescribed EPS items.
It builds on the increased amount of EPS information made available in the NHS App last year.
This facility will provide visibility of the prescription journey to patients via the NHS App.
It will also reduce the burden on healthcare teams by reducing the number of calls from patients to pharmacy and GP practice teams.
This feature is being gradually rolled out nationwide as pharmacy IT suppliers onboard and activate it within their IT systems and across their customers’ pharmacies.
The NHS England’s NPPTS webpage provides progress updates about the project and a list of the pharmacy IT suppliers working on implementing the feature.
In the future, the NHS App users will receive push notifications when their prescriptions are ready for collection.
