Key Summary
- Millions now rely on the NHS App for everyday care
- Prescriptions, records and appointments are being managed at record levels
- The app is central to the NHS’s shift towards digital-first healthcare
As the government tries to move the NHS from analogue to digital, its flagship app has now garnered over 39 million registered users, who are using it to access its services.
From 1 December, 2024 to 30 November, 2025, 67.8 million repeat prescriptions were ordered through the app.
In the month of November, there were 62.3 million logins for the NHS App, a 43 percent increase on the monthly average over the past 12 months.
In the same month, there were 20.8 million views of GP health records, 6.6 million appointments managed for hospital and other secondary care services, and 6.3 million repeat prescriptions.
The usage during the last Christmas was 313,000, with an average of more than 200 logins every minute.
The NHS this year launched an Amazon-style prescription tracker that covered around 2,000 pharmacies, and lets patients find out when their medications are ready to be collected.
The NHS App will also play a key part in the new NHS Online service, which is due to launch in 2027.
Using NHS Online service patients will be able to book specialists from around the country online, without leaving their home or having to wait longer for a face-to-face appointment.
The NHS has also listed 12 services the app users can use during this Christmas.
“The NHS is there for people all day, every day and it’s great to see that over 300,000 people opened up the NHS App on Christmas Day last year to get the help they needed,” said Jules Hunt, interim director general for Technology, Digital and Data.
Hunt added that users can log into the app over the festive season to take advantage of the range of features it now offers.
“From prescription trackers to family features, we’ve upgraded the app this year to make it more helpful, and we are striving to deliver more improvements in the New Year as we build towards the launch of the NHS virtual hospital,” said Health Innovation minister Dr Zubir Ahmed.
