400 Rowlands pharmacies embrace new system for seamless delivery of clinical services

Rowlands Pharmacy has joined hands with healthcare software company HasHealth for an enhanced digital proposition to facilitate seamless delivery of a raft of clinical services including flu and travel vaccinations.

The new system is now available across 400 Rowlands pharmacies across the UK.

The partnership comes as Rowlands Pharmacy strives to provide patients with a seamless booking experience whilst minimizing time-consuming administration for pharmacy staff, with its waiting list, medical pre-screen questionnaires and resource management capabilities, the company said in a statement.

HasHealth offers a virtual healthcare software solution that allows community pharmacies to schedule, manage, and communicate with patients easily online. It combines its cutting-edge video technology with booking and management software, which can be adapted to any clinical service.

Nigel Swift, managing director at Rowlands Pharmacy, commented: “We pride ourselves on listening to our staff, based on feedback we knew we could do better with our digital proposition for clinical services and flu vaccinations in particular.

"We considered developing our own system, but we were impressed with the wealth of features available with HasHealth and how quick and easy it was to set up and integrate with our existing systems. The software provides management flexibility to our staff and the white-label option was perfect because it allowed us to keep customers under our own brand.”

Jeremy Meader, managing director of Numark, said: “Now that we have successfully integrated HasHealth into our Rowlands operations, we can focus on adding this to our Hey Pharmacist product. This would allow our patients and customers to book services in their participating Hey Pharmacist Numark pharmacy and give Numark members access to the time saving benefits.”

Olan O’Sullivan, head of growth at HasHealth, concluded: “HasHealth is delighted to support Rowlands Pharmacy in its digitalisation strategy and rollout of clinical services. Community pharmacy has done an incredible job during the pandemic and we believe the industry is perfectly placed to provide front line support to patients with a range of chronic conditions, as well as support patients in staying healthy.

"To do this it is crucial to free up pharmacists' time allowing them to expand their role in the community. HasHealth does this by automating patient communication and clinical data capture, giving pharmacists up to 20 hours back per week.”