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Cegedim Healthcare Solutions, Pro Delivery Manager integrate to optimise medicine delivery


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Cegedim Healthcare Solutions has announced a new integration with order fulfilment specialist Pro Delivery Manager to provide a simple way for pharmacies and pharmacy contractors to make important medication deliveries to their patients, removing the need to manually transfer and re-key patient or delivery information.

Developed by pharmacists for pharmacists, Pro Delivery Manager enables its clients to improve the efficiency of their delivery service, providing cost savings and enhancing patient relationships. 

The seamless integration allows Pharmacy Manager users to simply ‘select and send’ prescriptions to Pro Delivery Manager from within the PMR, automatically adding patients or updating their record if any changes have occurred; creating the delivery; and allocating the deliveries to drivers linked to a pharmacy. This integration allows busy pharmacies to create delivery tasks for hundreds of patients within seconds. 

Tracey Robertson, product director, Cegedim Healthcare Solutions, comments: A typical pharmacy branch has to manage almost 1,000 deliveries every month. This presents many challenges and pharmacies have developed a range of processes, manual and digital, to try and make this workload efficient. In partnering with Pro Delivery Manager, we aim to ensure that Pharmacy Manager has all the features pharmacies need to fully optimise their delivery processes and the right trusted partner integration to support specialised delivery management.”

Pro Delivery Manager enables pharmacies to track how orders are progressing from start to finish, including the ability to specify deliveries that contain controlled drugs and those that contain fridge items; driver tracking showing the location and status of each scheduled delivery; route optimisation; and proof of delivery.

The solution addresses a growing demand within pharmacy for the management of medication delivery. Data from Pro Delivery Manager’s user base of over 1,000 UK pharmacies, delivering over 1 million prescriptions each month, showed that home deliveries increased by 50 per cent during the first wave of Covid-19, and that today, this number remains 35 per cent higher for each branch than prior to the pandemic. 

Automating and optimising this process is key to both operational efficiency, patient safety and wellbeing, as well as increasing the time pharmacists have available to provide additional, value-added services to patients.

Gary Jones, managing director, Pro Delivery Manager, concludes: “Pro Delivery Manager has a vision to ensure that all pharmacy deliveries will be made with patient safety at the heart and in a cost efficient manner. This integrated solution with Pharmacy Manager is the first partnership that enables us to truly deliver that.”


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