Community pharmacy owners in England have been given an additional working day to complete the 2026 Community Pharmacy Workforce Survey following a global Microsoft 365 outage.
The deadline is extended to 11.59 pm on Monday 16 November 2026, after NHS England approved the extension in response to concerns raised by Community Pharmacy England (CPE).
The annual survey is a mandatory requirement under the terms of service for all community pharmacy owners. It collects workforce information to help NHS England and policymakers understand staffing capacity, workforce challenges and future planning needs.
Survey remains accessible through MYS portal
Despite the wider IT disruption, NHS England has confirmed that the Snap survey has not been affected and remains accessible through the NHS Business Services Authority’s (NHSBSA) Manage Your Service (MYS) portal.
CPE said it had raised concerns about the approaching deadline, ensuring pharmacy owners had additional time to fulfil the requirement despite the technical disruption.
The organisation confirmed that the NHSBSA telephone support services remain operational for pharmacy owners requiring assistance:
- MYS team: 0300 330 1368
- Pharmacy support team: 0300 330 1295
- General NHSBSA switchboard: 0191 283 8924
Workforce data to support future planning
The Community Pharmacy Workforce Survey has been an annual terms of service requirement since October 2022, following regulations introduced to improve understanding of staffing across the sector.
CPE has encouraged pharmacy owners who have not yet completed the survey to use the extended timeframe to submit their responses.
