This site is intended for Healthcare Professionals only.

MYS portal to be only route for referred back, disallowed items from July


Share post:

From July 2022, MYS portal (Manage Your Services) will be the only route available for pharmacy contactors to submit all new prescription returns/referred back items and disallowed items, reminded the Pharmaceutical Services Negotiating Committee (PSNC).

Contractors will be able to view and submit the required information for all these items only through the MYS portal.

The NHS Business Services Authority (NHSBSA) will send out a notification email from July (for the dispensing month of June) to the pharmacy NHSmail account if any new referred back or disallowed items have been generated for the contractor to complete on their MYS account.

“Contractors can view any referred back items for completion by checking the ‘Unpaid items’ tab on MYS landing page,” PSNC.

“It is important to note that prescription returns/referred back items via MYS are only held in the system for a period of 18 months from the date they are first sent to the pharmacy for action; if contractors have not completed and returned any outstanding referred backs before this deadline has passed, the referred back items will be deleted from system.”

The NHSBSA will continue to process any paper referred back items that were sent out before the switchover.

PSNC suggested, “Contractors with paper referred back items from previous months should aim to complete the required information and return these to the NHSBSA together with their monthly prescription bundle as soon as possible to avoid any delays to payment.”

Prescription returns will be processed in line with the guidance for their original submission method and will be priced using the Drug Tariff relevant to the dispensing month in which the prescription return is received by the NHSBSA.”


Please enter your comment!
Please enter your name here

Current Issue March 2024

Related articles

Phlo Pharmacy secures £9 Million in funding amidst challenging investor climate

Phlo's pharmacy integrated digital healthcare ecosystem revolutionizes patient care across multiple platform Phlo Digital Pharmacy, a leading digital healthcare...

Another wake-up call! Nuffield Trust report warns patients face ‘new normal’ of medicine shortages

Community Pharmacy England has already warned that medicine shortages and market instability are “at the worst that pharmacies...

NHS supply chain appoints Richard Evans as commercial executive director

Experienced leader to drive transformation in healthcare supply chain through new NHS  appointment NHS Supply Chain today announced the...

UK launches Critical Imports Council to secure supplies of medicines, smartphone chips

The Council aims to address the supply challenges businesses face and develop real-life solutions The UK government has...