Kenvue offered community pharmacy teams a practical place to plan to grow clinical services during The Pharmacy Show in Birmingham on 11-12 October.
Five stations on the exhibition stand helped pharmacy teams to identify opportunities to develop and strengthen their pharmacy services.
The Kenvue Service Developer mini clinics are designed for teams at every stage, whether considering a new service, building on existing services or looking for ways to expand and engage more patients.
The stations covered key service areas: smoking cessation, skin health, weight management, travel health and oral health.
Visitors were offered a SWOT workbook, a self-auditing tool for identifying their pharmacy’s strengths, weaknesses, opportunities and threats (SWOT) in each area.
The workbook gave pharmacy teams an opportunity to identify what was already working, where gaps existed and where further opportunities lay.
At each station, visitors could discuss a service area with a member of the Kenvue team to identify where to start.
At the smoking cessation station, for example, visitors explored how everyday patient interactions, such as a customer buying a cough remedy, could prompt a conversation about quitting smoking.
Where appropriate, they could also consider how to match nicotine replacement therapy (NRT) combinations to patients’ needs and plan follow-up support to check progress.
Kenvue also worked with pharmacist, healthcare lawyer and broadcaster Thorrun Govind, who led mini clinics on the stand. The sessions offered additional guidance on building, developing and sustaining pharmacy services.
Govind said: “One of the key things for me is that we just don’t get time to step away from the dispensing bench. The real benefit of the Service Builder is being able to pause and reflect on your practice, so you can think about how to improve things for your patients. That’s what we all went into pharmacy to do.
“The real positive to me is being able to step back and think, what do my patients actually want? What’s working well at the moment and what’s not working so well? It’s also a good chance to discuss with colleagues to get a different perspective.”
