Key Summary
- Boots launched a new text reminder service called PrescriptionsPlus for repeat prescriptions.
- This feature provides patients with timely alerts, giving them greater control over their health.
- The pharmacy chain also offers free home delivery service in England.
Boots launched a new prescription text reminder service, after a research showed that 30-50% of adults do not take their medicine as prescribed, citing forgetting to order medicines and managing multiple medicines as the key reasons for poor adherence.
The new service, PrescriptionsPlus, helps patients manage their repeat medication more effectively and improve medicines' adherence.
The new service allows customers to track their prescription journey at every step, from ordering via the Boots or NHS app to delivery or collection.
Additionally, it also offers free home delivery service in England for customers who are unable to visit a Boots store.
Customers who sign up for the service will receive a reminder via text message when their repeat prescription is approaching its re-order date.
This initiative builds on the success of PrescriptionsPlus Online, Boots current prescription offering where 43% of online repeat prescriptions are directly ordered through an email reminder prompt.
Boots Pharmacy Director Anne Higgins said: “We understand that life can be busy and remembering to re-order repeat prescriptions can be a challenge. Missing medication can have a real impact on a person's health, so in the last year we’ve launched PrescriptionsPlus making the customer journey from order to collection of prescriptions seamless.
“This service gives customers access to real time order tracking, integration with the NHS app*, free delivery* and now text message re-order reminders, making medication easier to manage than ever before.”
