Sunday, September 15, 2019

Patients’ goodwill is our social capital: Ali Sparkes

Pharmacist Ali Sparkes was chuffed to bits when a patient recently told her: “Coming to you is like coming to see the family.” She calls...

‘Shy boys get nowt’

"If things continue the way it is without change, I think it could be doom and gloom. But with every moment of doom and...

‘Next few decisions we make as profession will be critical to our longevity’

Winner of Pharmacy Business Health & Beauty Award 2018, Farah Ali, shares her vision and experience as head of Perrigo’s Learning Pharmacy; trading as...

‘Every day I want to go home feeling I have made a difference’

Ashley Matthews is the epitome of the saying, ‘if the mountain will not come to Mohammad, then Mohammad must go to the mountain.’ She...

From war-torn homeland to crisis-stricken NHS

When he arrived in England 13 years ago from Afghanistan, Masih Kunduzi could speak no English. Now he is running a branch of Day...

Training for a bright future

Team PreReg has helped students pass a difficult registration assessment and now plans a “master-class” in support. Its co-founder Harvinder Mann talks to Neil...

What patients want

Customer care is not rocket science but it is mightily important as Farah Ali reveals. The general manager of Warman-Freed Pharmacy talks to Neil...

A team of pharmacy leaders

Every member of the team at Reid’s Pharmacy in London is empowered to play an important role, insists Terry Reid. Neil Trainis talks to...

Meeting the patient’s need

The award-winning Kirby Pharmacy is more interested in listening to what its patients want rather than what NHS England wants. Its pharmacist Dipali Patel...

A time for community pharmacy to sink or swim

Day Lewis pharmacy in Chelmsford has taken the plunge into the health needs of its community. Its assistant manager Tom Duncan talks to Neil...