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Jardines Pharmacy boosts operational efficiency and customer satisfaction with new app


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The Jardines Pharmacy app allows patients to order repeat prescriptions, access medicine home delivery and book consultations with their pharmacist

Community pharmacy chain Jardines Pharmacy has partnered with patient relationship management platform Charac to launch a new app designed to digitalise its services, enhance operational efficiency, and elevate customer satisfaction.

The app allows patients to order repeat prescriptions, access medicine home delivery and book consultations with their pharmacist all in one place, enabling faster pharmacist-to-patient care.

By incorporating Charac’s platform into its business, Jardines is able to boost prescription dispensing efficiency, helping reducing wait times for patients. Additionally, its delivery feature enables patients to track their orders directly through the app, thereby streamlining the overall patient experience.

The app also minimises administrative and manual tasks for pharmacists, giving them more time to focus on helping patients and delivering the outstanding customer service.

Patients of Jardines can also use the app to book appointments digitally for Pharmacy First consultations, blood pressure checks, earwax removal, travel vaccinations, and emergency contraception services.

Santosh Sahu, Founder and CEO of Charac, said: “We are pleased to support Jardines Pharmacy and its patients across England. Our mission is to ensure that community pharmacies are empowered to digitalise, making care easier and more accessible for patients.

“As Britons are now being encouraged to first seek advice from their pharmacy before seeing a GP through the Government’s Pharmacy First service, we believe Charac’s solution will inspire community pharmacies across the UK to adopt technology that encourages patients to utilise the full range of services on offer at their local pharmacy.”

The Jardines Pharmacy app has been made available on Google Play and the App Store for patients.

According to Charac, more than 20 per cent of UK community pharmacies now use at least one of its modules.






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